FAQs

• How do I add my organization (School, Team, League, Business�) to the Sneakersplus.com list?

Simpy click on �Add My School� on our home page and fill out the necessary information. A Sneakers Plus team manager will contact you as soon as possible. Or give us a quick call at 908.788.2992.

• How does an online store work?

A representative of an organization contacts Sneakers Plus to create an online store. Products and logos are discussed and approved by each organization. Each online store is open for a window of time, usually lasting 1 to 2 weeks (as decided by the organization). When an online store closes we then batch all of the orders for that store together for decorating purposes. All items will be complete within 3 weeks of a store closing . Example: If a store closes on March 15th, orders will be ready the week of April 5th. You will be contacted via email when orders are ready .

• How does the fundraising work for our program?

Many organizations set up online stores with us to take advantage of the fundraising opportunities for their program. When the fundraising option is chosen, a portion of each sale goes back to the program. Each program creates their own mark-up percentages over their set costs. If fundraising is not a desired option, we will sell items at your organization's cost.

• How long does it take to receive an order from an online store?

Each online store is open for a window of time, usually lasting 1 to 2 weeks. When an online store closes we then batch all of the orders for that store together for decorating purposes. All items will be complete within 3 weeks of a store closing. Example: If a store closes on March 15th, orders will be ready the week of April 5th . You will be contacted via email when orders are ready.

• Do I have to use a credit card to buy items from an online store?

While ordering online is the most convenient method of ordering, you may also order over the phone (908.788.2992), via email (service@sneakerplus.com), or in person at our retail store in Flemington , NJ .

• How is my order delivered?

When checking out, please select either �In Store Pick Up� or �UPS Shipping�. All UPS orders are shipped via UPS ground from NJ. In either case, you will be contacted via email when orders are complete.

• What if there is a problem with my order?

Customer service is our main priority. Please contact us at 908.788.2992 to discuss any concerns you may have regarding your order. You may also email us at service@sneakersplus.com .

• Why are some stores open and some closed?

Every organization and team has different needs depending on athletic seasons and schedules. Sneakers Plus does not select when these stores open or close. These decisions are made solely by the organization's contact member (Coach, Parent Representative, Captain�).

• How big does my organization need to be to have our own online store?

Due to the custom nature of our business, we do have set minimums for decorating garments. We can easily guide product selection to reach our minimums, but request that your program have a minimum of 12 members. Remember, parents can always order spirit wear too!

• Can we personalize an item with an individual name or number?

We offer three services to personalize garments. These options are decided upon by your group's representative:

  Monogram � Name will be embroidered on garment.

  Vinyl Name � A name will be added in vinyl to the back of garment

  Vinyl Number � A vinyl number will be added to the garment.